Booking and Payment
You can make an enquiry via our website adluxury.holiday or by e-mailing us at vilamonaco5@gmail.com.
We have to receive your deposit on our business bank account within two days of your booking, otherwise your booking will be cancelled.
Upon receiving confirmation of your payment, you will be issued with a Voucher. Please check your Voucher carefully and report any incorrect or incomplete information to us immediately.
E-mail correspondence between the Guest and Adluxury holiday and the Voucher issued to the Guest by Adluxury holiday shall be deemed as Contract between the Guest and Adluxury holiday.
Discounts
Special discounts cannot be used on top of other discounts; for example, if specific accommodation is on a special discount, you cannot also obtain a discount for longer stays for the same accommodation.
Once you book your accommodation, you cannot be granted discounts published subsequently; that is, you cannot be given a discount that has been introduced after Adluxury holiday confirmed your booking.
Means of Payment
- Credit card (WSPay)
Credit Card Payment Information
Payments made through credit cards are executed by secured WSPay connections. Credit card numbers are not stored on our website and are not accessible to unauthorized persons.
Client can make a payment for online reservation with credit and / or debit cards: MasterCard ®, Maestro ®, Visa ®, American Express ®. Client’s card is charged immediately by Apartmani Dizdar d.o.o. upon transaction. Credit card charge is done in Croatian Kuna (HRK).
The amount of the Croatian Kuna which will be charged through client’s credit card gets the conversion of Euro in Croatian Kunas at the rate established for the price lists (middle exchange rate of Croatian National Bank). Credit card companies charge your card converted into your local currency in Croatian Kuna, using exchange rate valid in your country. Accordingly, there are possiblities of minimum deviation of prices in Euro highlighted on our website.
Bookings will not be accepted from persons under 18 years of age.
We reserve the right to refuse any booking at any time.
Credit Card Payment Safety
WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certification for 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.
Privacy Policy
We commit ourselves to protect the client’s personal data in the manner that we collect only essential basic information about guests/end users that are required to fulfill our obligations; we inform clients of information collection and regularly give them a choice about their data, including the decision whether they wish to have their name used or removed from the lists used in marketing campaigns. All informations provided will be kept strictly confidential and accessible only to employees who need those informations to perform their job. All our employees and business partners are responsible for respecting the policy rules.
Accommodation Unit Price
Along with every accommodation unit you will find weekly rates in EUR per property which include basic service as described.
The maximum number of people, including infants, allowed at the property may not be exceeded. The owner has the right to terminate the rental without prior notice and without refund if the numbers are exceeded.
The accommodation owner determines the price and reserves the right to change it at any time. Adluxury holiday guarantees the Guest who has paid the deposit for the booked accommodation that the price will remain the same as initially quoted.
Additional services are not included in this price so the Guest has to pay them separately.
Tourist Tax
Under Croatian law, all guests are required to pay tourist tax immediately upon arrival at their accommodation destination. The tourist tax is from 1.40 till 1.60 EUR per adult person per day. Children under 18 have 50% discount while children under 12 do not pay the tax.
All Booking Notes provided to guests include mention of the tourist tax if it is not included in the price of accommodation unit. Please read them carefully.
Additional Services
Additional services need to be arranged prior or immediately after booking is made. Please allow for sufficient time to organise additional services.
Except in exceptional cases, payment for these services is made on site.
The prices of additional services are subject to change at any time. If the price of additional services changes after the reservation of additional services, the client reserves the right to cancel the reserved additional services at any moment.
We do not assume any responsibility for the services provided by a third-party.
Cancellation and Amendments Policy
If you wish to cancel or amend your booking you may do so by e-mailing us at vilamonaco5@gmail.com.
All cancellations will take effect from the date received by Adluxury holiday. If notification is received outside our regular working hours then it will take effect from the next working day.
Proof of posting is not proof of receipt. Please ensure that you have received from the Adluxury holiday team written confirmation of any changes to your booking prior to travel.
Amendments and cancellations can only be accepted in accordance with the terms and conditions.
Name changes, date changes or number of travellers are free of charge. Date changes are possible per agreement and only in exceptional cases.
Responsibilities of Adluxury holiday
Adluxury holiday assumes the responsibility to manage the provision of services and to protect the interests and rights of the Guest in good faith and in accordance with general tourism practice.
Responsibilities of the Guest
The Guest must carry a valid travel document, abide by customs and currency regulations and obtain a visa if required to enter the Republic of Croatia.
The Guest must respect the house rules in the accommodation unit and abide by them in good faith. In case the Guest fails to comply with those regulations, the accommodation owner can at any time ask the Guest to leave the premises.
Should the Guest cause damage to the the accommodation due to recklessness and poor behaviour, he is required to pay all costs incurred for the damage.
In some cases, upon arrival the Guest will need to sign an additional Contract that includes the House Rules with the accommodation owner.
Insurance
It is strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
It is also recommended to insure yourself with a travel insurance company in case of a booking cancellation.
Complaints Resolution
If you have a problem or any objection whilst on holiday in our accommodation unit, it must be reported to the accommodation owner and Adluxury holiday immediately, on the day of your arrival at the accommodation.
If you fail to follow this procedure, we will not be able to investigate and to rectify your complaint therefore subsequent complaints will not be considered.
If the complaints are objective and justified, Adluxury holiday will do all in its power to handle the contentious situation. If the complaints are not objective and justified, Adluxury holiday will not be in the position to help the Guest.
Jurisdiction
If a Guest is not satisfied with the resolution of the complaint, he has a right to initiate legal proceedings at the Commercial Court in Pazin.
Company Details
– company name and address
Apartmani Dizdar d.o.o.
- Svetvincenat, Pula
- Mobile: +385 95 999 2019
- vilamonaco5@gmail.com